Exchange Policy

No Refunds

We do not offer refunds. All eligible claims are handled as either a size exchange or a warranty replacement — never a refund.

Size Exchange — 14 Day Window

If your BLNCE insole doesn't fit right, you have 14 days from the date of purchase to request a size exchange.

  • Within this window, our delivery partner (DP) will come to your location to pick up the product — no need to visit the store.
  • After 14 days, size exchange requests will not be accepted under any circumstance.
  • We do not accept exchanges for change of mind, color preference, or any reason other than sizing.

Example: You order a size M on July 1. It feels slightly loose, so you request a size exchange on July 10 — you're inside the 14-day window, so our DP is scheduled to pick up the product from your address and a size L is sent out. If you'd instead reached out on July 20, the request would be declined since it's past day 14.

365-Day Shape Warranty

Separately, we offer a 1-year (365-day) warranty against structural defects in the product — for example, if the arch shape bends, flattens, or otherwise deforms under normal use.

  • This warranty is only honored in person at our store — it is not eligible for doorstep pickup or courier.
  • This is not a size exchange and not a refund — it strictly covers manufacturing/structural issues appearing over time.

Example: You've been using your insole for 5 months and notice the arch support has flattened out of shape on its own. You bring the product and your proof of purchase to our store, and our team inspects and replaces it if the defect is confirmed. If instead you just wanted a different size at month 5, that would no longer be possible — the size exchange window closed at day 14.

Where to Claim

Size Exchange (within 14 days): Reach out to us — our delivery partner will handle pickup from your address.

Shape Warranty (within 365 days): Visit us in person at:
Office No - 7, Mahim Industrial Estate, Mahim (W), Mumbai - 400016

What to Bring / Have Ready

  • The original product
  • Proof of purchase (order confirmation email, invoice, or order number)
  • Product in its original, unused/unworn condition (for size exchange), or showing the structural issue (for warranty claims)

How It Works

Size Exchange:

  1. Contact us within 14 days of purchase with your order details and sizing issue.
  2. We schedule a DP pickup from your address.
  3. Once received and verified, we ship out the correct size, subject to availability.

Shape Warranty:

  1. Visit our store within 365 days of purchase with the item and proof of purchase.
  2. Our team inspects the product to confirm it's a structural/shape defect.
  3. If approved, the replacement is processed on the spot, subject to availability.

Questions

For questions about this policy before reaching out, contact us at:
Email: support@myblnce.com